Customer Service Hub

Customer Service Hub. Everything you need to know about you orders and our VIP accounts.

Delivery

We are trying to prepare your order as fast as we can. We offer standard & express delivery. For standard delivery please allow 2-4 business days and for express delivery please allow 1-3 business days.

With orders over £40 shipping is free!

Returns & Exchanges

We have a 30 day returns policy. The designs must be returned in their original condition please.

For exchanges please tick the box in the invoice and let us know the new design or size you would like instead.

HOW Can I TRACK MY ORDER?

Once your order has been despatched, you will receive an email with the tracking number. Follow the link to track your parcel.

I’VE MADE A MISTAKE IN MY ORDER. CAN I CHANGE IT?

Please contact us asap we will try and modify the order before it’s been shipped. If the order has been already despatched we can't make any amends.

Promotions

We love discounts & vouchers! If you are a VIP client you'll receive offers early!

You can use your promotional code during checkout if the promotional is not automatically applied. Please note, codes cannot be used on sale items.

I forgot my password!

Don't worry! Just go the account and click reset password.

You'll receive an email with instructions on how to change your password.

Student Discount

We offer a 10% student discount via the website.

Simply click here enter your student email, then click the button on the email you received to verify!

Welcome Discount

Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals.

Join our VIP family and get 10% Off your next order.

GIFT CARDS

Gift Cards can be purchased through our website. As soon as you purchase the gift card, you will receive a confirmation email containing your code.

Then simply add the code at the checkout to complete your order!

Our Sizes

Please click here to see our sizing chart.

Our sizes are UK sizes, and true to size. We love comfortable and sexy lingerie!

I'VE RECEIVED A FAULTY ITEM

Don't worry! We hope this never happens, but if you have received a faulty item, please contact us as soon as you can.

We may ask a photo of the faulty item, just so we know and we can improve our quality checks.

We will work with you to resolve the issue and ensure your experience with us is the best we can.

Contact us

We are always here to help. Click here to get in touch for any questions you may have.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Contact our team today.

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